Using Quality Improvement Methods to Improve Patient Experience

Jeff D Jensen; Lisa Allen; Robert Blasko; Paul Nagy

doi:10.1016/j.jacr.2016.09.005

Using Quality Improvement Methods to Improve Patient Experience

J Am Coll Radiol. 2016 Dec;13(12 Pt B):1550-1554. doi: 10.1016/j.jacr.2016.09.005.

Authors

Jeff D Jensen¹, Lisa Allen², Robert Blasko², Paul Nagy³

Affiliations

¹ Russell H Morgan Department of Radiology and Radiological Science, Johns Hopkins University, Baltimore, Maryland. Electronic address: jjense22@jhmi.edu.
² Johns Hopkins Health System, Baltimore, Maryland.
³ Johns Hopkins University School of Medicine, Baltimore, Maryland.

PMID: 27888940
DOI: 10.1016/j.jacr.2016.09.005

Abstract

Patient experience is an important component of the overall medical encounter. This paper explores how patient experience is measured and its role in radiology, including its impact on clinical outcomes and reimbursement. Although typically applied to safety and clinical outcomes, quality improvement methodology can also be used to drive improvement efforts centered on patient experience. Applying an established framework for patient-centered care to radiology, this paper provides a number of examples of projects that are likely to yield significant improvement in patient satisfaction measures.

Keywords: Radiology; clinical outcomes; patient experience; patient satisfaction; quality improvement.

Publication types

Review

MeSH terms

Models, Organizational
Organizational Objectives
Patient Care Team / organization & administration
Patient Participation / methods*
Patient Satisfaction*
Patient-Centered Care / organization & administration*
Physician-Patient Relations*
Quality Improvement / organization & administration*
Radiology / organization & administration*
Radiology Department, Hospital / organization & administration
United States