Headache service quality: the role of specialized headache centres within structured headache services, and suggested standards and criteria as centres of excellence

J Headache Pain. 2019 Mar 4;20(1):24. doi: 10.1186/s10194-019-0970-7.

Abstract

In joint initiatives, the European Headache Federation and Lifting The Burden have described a model of structured headache services (with their basis in primary care), defined service quality in this context, and developed practical methods for its evaluation.Here, in a continuation of the service quality evaluation programme, we set out ten suggested role- and performance-defining standards for specialized headache centres operating as an integral component of these services. Verifiable criteria for evaluation accompany each standard. The purposes are five-fold: (i) to inspire and promote, or stimulate the establishment of, specialized headache centres as centres of excellence; (ii) to define the role of such centres within optimally structured and organized national headache services; (iii) to set out criteria by which such centres may be recognized as exemplary in their fulfilment of this role; (iv) to provide the basis for, and to initiate and motivate, collaboration and networking between such centres both nationally and internationally; (v) ultimately to improve the delivery and quality of health care for headache.

Keywords: European Headache Federation; Global Campaign against Headache; Headache; Health care; Health service organization; Service quality; Specialized headache centres; Standards; Structured headache services.

Publication types

  • Review

MeSH terms

  • Delivery of Health Care / standards
  • Delivery of Health Care / trends
  • Headache / diagnosis
  • Headache / therapy
  • Headache Disorders / diagnosis*
  • Headache Disorders / therapy*
  • Humans
  • Pain Clinics / standards*
  • Pain Clinics / trends
  • Primary Health Care / standards
  • Primary Health Care / trends
  • Quality of Health Care / standards*
  • Quality of Health Care / trends