Aims: (a) To review the literature on the use of technology to offer emotional and social support to nurses; (b) to identify and evaluate gaps in the research; (c) to assess whether a systematic review would be valuable and (d) to make recommendations for future research.
Design: A robust methodological scoping framework was used as the basis for this review design. A manualized systematic approach to quality appraisal was implemented.
Data sources: Between 11-12 June 2018, five databases were searched. A search of the grey literature was conducted alongside hand searching reference lists of included studies.
Review methods: Two researchers conducted the literature search, data extraction and quality appraisal. Three searches were conducted, combining nursing and technological terms. A narrative review approach to knowledge synthesis was used to compare and evaluate included studies.
Results: Eleven articles were retrieved. Results are presented under three subheadings: (a) text messaging and messenger apps; (b) social media and online forums; and (c) online interventions accessible via PC, smartphone and tablet. All included studies described how such provision could be beneficial; decreasing stress, isolation and anxiety and fostering a sense of community.
Conclusion: The review identified a dearth of research into how technology can support the well-being of nurses. A high proportion of studies were based on student nurse populations using small sample sizes, therefore further research is needed.
Impact: Technology may offer a sustainable and accessible means of providing support for nurses who find it difficult to communicate in person due to time pressures at work. It is important that the psychological well-being of nurses is seriously addressed as more nurses are now leaving than joining the profession. Online interventions may offer a sustainable and accessible means of providing support for busy nursing staff who have difficulty finding time to communicate with one another face-to-face. Nurse retention is an international issue linked to quality of patient care. There are financial implications for healthcare providers who compensate for the workforce deficit by employing costly agency staff. This scoping review aims to map and evaluate the available literature on technology-mediated support for the emotional and social well-being of nurses. Recommendations for future research, policy and practice will be offered from the findings of the review.
目的: 在于(a)回顾关于利用技术为护士提供精神支持和社会支持的文献;(b)确定和评估研究中的差距;(c)评估系统综述是否有价值以及( d)为今后的研究提出建议。 设计: 使用了可靠的方法学概括性框架来作为本次综述设计的基础。实施了人工化的质量评估系统方法。 资料来源: 在2018年6月11日至12日期间,搜索了五大数据库。搜索灰色文献和手动搜索所纳研究的参考列表同时进行。 综述方法: 两名研究人员进行了文献检索、数据提取和质量评估。进行了三次搜索,结合了护理用语和技术术语。使用了知识综合的叙述式综述方法来比较和评价所纳研究。 结果: 检索到了11篇文献。结果列在三个小标题下:(a)短信发送和信使应用程序;(b)社交媒体和在线论坛;以及(c)通过个人电脑、智能手机和平板电脑进行在线干预。所有纳入的研究都描述了这种服务如何有益;减少压力、孤立和焦虑,培养社区意识。 结论: 本篇综述发现,缺乏关于技术如何促进护士福祉的研究。大部分研究是基于使用小试样的实习护士群体,因此需要进一步研究。 影响: 技术可以为护士们提供一种可持续和可获得的支持方式,这类护士发现由于工作时间的压力很难亲自进行交流。认真对待护士们的心理健康尤为重要,鉴于现在辞职的护士比加入这一职业的要多得多。在线干预可以提供一种可持续和可访问的方式,为难以找到时间面对面交流的忙碌护理人员提供帮助。护士保留是一个与患者护理质量相关的国际性问题。对于那些通过雇佣昂贵代理员工来弥补劳动力短缺的医疗保健提供者来说,这是一个财务方面的问题。本篇概括性综述旨在绘制和评估现有的关于技术为护士们的情感健康和社会福祉提供帮助方面的文献。综述结果将为今后的研究、政策和实践提供和各种建议。.
Keywords: emotional and social support; midwives; nurses; nursing; online; scoping review; smartphone; social media; technology; well-being.
© 2019 John Wiley & Sons Ltd.