Present the experience of the development of a system as an effective communication strategy between the user/requester and the mobile prehospital care service.
Approach: It is a methodological study, fragmented into five stages, developed by health and technology professionals and students.
Result: The five stages were followed to reach the final product.
Conclusion: The app is groundbreaking and contributes to the safe and efficient communication with healthcare professionals and users.
Keywords: Emergency Medical Services; informatics in nursing; information technology; mobile applications; technology in health.