Development of a comprehensive quality management system (QMS) is often the most challenging and time-consuming exercise for the haematopoietic stem cell transplant (HSCT) programme as, at least in the first instance, it often requires a cultural shift in working, especially in the clinical HSCT programme. A QMS will only be successful if there is regular communication between all the staff involved. A variety of group and team meetings should be established in the haematopoietic cell transplant (HSCT) programme to demonstrate integration and ensure that the clinical, collection and laboratory units are all working together to achieve excellent communication, effective common working practices and quality assuring patient care.
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