Summary: The Covid-19 pandemic (Coronavirus) has created complex challenges for recipients of social services worldwide and for the social workers entrusted with assisting them. This article presents a study of the decision-making process of Israeli social workers when coping with ethical and legal dilemmas arising during the pandemic.
Method: A qualitative self-administered survey was completed by 478 social workers who worked during the Covid-19 pandemic. Thematic analysis was used to identify major themes.
Findings: We identified three major themes. The first theme was concern over the potential violation of the service users' privacy and confidentiality due to the unique circumstances of the pandemic. The second theme was the danger to the social workers' health when serving clients during the pandemic. The third theme focused on difficulties in providing professional services during the pandemic.
Applications: We present several recommendations to help social workers cope with ethical and legal decisions in national emergencies.
Keywords: Coronavirus pandemic; Social work; law, emergencies; legal ethical dilemma.
© The Author(s) 2023.