Mayo Clinic's 5-Step Policy for Responding to Bias Incidents

Rahma M Warsame; Sharonne N Hayes

doi:10.1001/amajethics.2019.521

Mayo Clinic's 5-Step Policy for Responding to Bias Incidents

AMA J Ethics. 2019 Jun 1;21(6):E521-529. doi: 10.1001/amajethics.2019.521.

Authors

Rahma M Warsame¹, Sharonne N Hayes²

Affiliations

¹ An assistant professor of medicine at Mayo Clinic in Rochester, Minnesota, where she is also diversity chair in the Division of Hematology and associate program director of the Internal Medicine Residency.
² A professor of cardiovascular medicine and the founder of the Women's Heart Clinic at Mayo Clinic in Rochester, Minnesota, where she also serves as the director of the Office of Diversity and Inclusion.

PMID: 31204993
DOI: 10.1001/amajethics.2019.521

Abstract

Patient bias towards clinicians and employees in health care is common, but policy to address bias and to support staff is relatively limited. Creating a framework to address bias incidents is critical for cultivating environments that are safe for employees and patients. Mayo Clinic has created both policy to support staff and a reporting mechanism for accountability. Education, resources, and training are available and being disseminated to teach employees ways to respond to bias incidents.

MeSH terms

Guidelines as Topic*
Harassment, Non-Sexual / legislation & jurisprudence*
Humans
Organizational Policy*
Patient Care / ethics*
Patient Preference / legislation & jurisprudence*
Prejudice / legislation & jurisprudence*
Risk Management / legislation & jurisprudence*