Flexibility in a Crisis: How Strong Relational Coordination and Lean Literacy Helped Us Weather the COVID Storm

Nurs Adm Q. 2022 Oct-Dec;46(4):316-323. doi: 10.1097/NAQ.0000000000000513. Epub 2022 Feb 15.

Abstract

Our city was significantly impacted by the initial COVID-19 outbreak in the United States. We describe how members of our Quality and Safety team were able to leverage skills in relational coordination and process improvement to respond to rapidly changing needs in a flexible and effective way.

MeSH terms

  • COVID-19* / epidemiology
  • Humans
  • Literacy
  • Patient Care Team*
  • United States / epidemiology