Quality of antiretroviral therapy in public health facilities in Nigeria and perceptions of end users

Abstract

Aim: This paper describes perceptions of the end users on quality of antiretroviral therapy (ART) in public health facilities in Nigeria.

Background: Health care services in Nigeria face challenges of meeting end users' requirements and expectations for quality ART service provision.

Method: A qualitative design was followed. Unstructured focus group discussions were conducted with end users (n = 64) in six locations across the six geopolitical zones of Nigeria.

Results: The findings indicate that end users were satisfied with uninterrupted antiretroviral drug supplies, courtesy treatment, volunteerism of support group members and quality counselling services.

Conclusion: End users expect effective collaboration between healthcare providers and support group members, to enhance the quality of life of people living with HIV.

Implications for nursing management: A best practice guideline for the provision of end user focused ART service provision was developed for nurse managers.

Keywords: antiretroviral therapy; end users; perceptions; quality.