Electronic performance monitoring and social context: impact on productivity and stress

J Appl Psychol. 1995 Jun;80(3):339-53. doi: 10.1037/0021-9010.80.3.339.

Abstract

In a laboratory study, the presence of individual- or work-group-level electronic performance monitoring (EPM) was manipulated as participants worked on a data-entry task alone, as a member of a noninteracting aggregate, or as a member of a cohesive group. The pattern of results suggested the operation of a social facilitation effect, as highly skilled monitored participants keyed more entries than highly skilled nonmonitored participants. The opposite pattern was detected among low-skilled participants. No signs of social loafing were detected among group-monitored participants. Nonmonitored workers and members of cohesive groups felt the least stressed. The implications of these findings for organizations adopting EPM systems are discussed.

MeSH terms

  • Efficiency, Organizational*
  • Electronics*
  • Employment*
  • Humans
  • Stress, Psychological*
  • Task Performance and Analysis
  • Workforce